Igniting Customer Interaction, a Reflection

The atmosphere was electric and the air was thick with creative energy on May 5, 2017 as we held our Igniting Customer Interaction event. It brought together over 250 members of Edmonton’s business community and gave them the opportunity to connect and converse with each other to share and exchange ideas.

This event took place at one of Edmonton’s greatest venues, the Art Gallery of Alberta. Between glasses of champagne and hors d’oeuvres guests mixed and mingled, exchanging thoughts and ideas. This event was the perfect destination to pick the brains of and engage with Edmonton’s business community. Those who purchased VIP tickets had access to the second and third floor where we treated them to Prosecco, an Orange Crush cocktail (made with gin, Pimm’s liqueur and orange juice) and more networking with like-minded individuals. As the night progressed, guests watched and cheered on the Oilers game, which was projected on a large screen for all to see. Orange Crush pride was shown as a chant of, “Let’s Go Oilers,” echoed through the venue.

EOCC Events

The event managed to keep a classy and sophisticated tone and was the place to be for Edmonton’s business community on a Friday night. Overall, the night was a success thanks to our wonderful guests. We wanted to send out a huge thank you to those who came out to network and hear what our wonderful, knowledgeable panel of speakers had to say.

Panel Speakers

We wanted to thank our panel speakers, without whom we wouldn’t have been able to call our event Igniting Customer Interaction. They shed light on topics that most do not think about when customer interaction comes to mind and answered a variety of questions that were brought up by our guests. Here is some more information on our speakers that enlightened our guests on Friday night.

EOCC Events

Vitaliy Milentyev has served as a President and a Portfolio Manager at Global Wealth Builders since 2008. At Global Wealth, Vitaliy oversees portfolio management and financial planning services for high-net-worth and institutional clients. Throughout his career, he had acquired a wealth of knowledge and investment experience on both buy and sell-side.

Mike Mack is the Founder and President of X5 Management, a company that helps businesses improve sales, service, and team engagement. Mike’s passion is to make companies and their people better by “turning soft skills into hard assets.”

Bruce Kirkland is a principal at Lexus of Edmonton, an award-winning dealership famous for its client-centric and VIP customer service. Bruce Kirkland started this venture with a vision of establishing an exclusive Lexus dealership, and he has indeed succeeded in accomplishing this goal. Today, Lexus is the number one luxury car brand in Edmonton, a testament to the dealership’s absolute success.

Tema Frank is a customer experience and digital marketing pioneer who partners with business leaders to help them sharpen their growth strategies. An internationally renowned speaker, author, educator and interviewer, she hosts the Frank Reactions Podcast on Customer Experience. Her second best-selling book, PeopleShock: The Path to Profits When Customers Rule was a finalist for the 2016 Best Book Awards. Her first book, Canada’s Best Employers for Women: A guide for job hunters, employees & employers, is now being updated.


We are extremely grateful to all of our event sponsors for their commitment to helping us unite Edmonton’s business community. Without the support from these businesses, our networking events wouldn’t be possible. We are appreciative toward these businesses for believing in the power of networking and uniting Edmonton’s business community as much as we do.

EOCC Events Sponsors

Title Sponsors

  • Lexus of Edmonton
  • Imagine Health
  • ZINC

Gold Sponsors

  • Yorkton Group International Ltd.
  • Katherine Deypalubos of RBC Wealth Management
  • Heritage Valley Capital
  • EOCC Inc.
  • Rayacom
  • The Mortgage Experts of CIBC Mortgages
  • Law Contractor
  • FEMME Medical Concierge

Silver Sponsors

  • Hudsons Bay
  • Vida Floral Studio
  • Gem Gallerie
  • Jin Media
  • Lux Steakhouse + Bar94
  • Divine Spine
  • Goat Locker
  • Lams and Associates
  • Amedeo
  • X5 Management
  • Global Wealth Builders Ltd.
  • Hudson’s on 109
  • Gia
  • Frank Reactions
  • BLVD
  • Aromatech
  • 9 Round


Would you like free access to our next key events and other exclusive perks? If your answer is yes, then our membership program is something you should look into. Our premium membership program is designed to help you achieve your business goals, as well as to inspire and be inspired.

The membership will give you access to numerous services and opportunities, including:

VIP Access to our Key Events

As the EOCC continues to grow, our events grow with us. Becoming a member means VIP complimentary access to all public EOCC events. This provides prime networking opportunities and promotes the sharing of ideas amongst like-minded individuals.

Professional Development Workshops and Programs

Members will be given the opportunity to participate in workshops and programs that will strengthen their professional skills and allow them to become an asset to businesses in Edmonton.

Cross-Promotion Opportunities

The EOCC has built many relationships in the past and because of this, our events will reach a wide audience due to cross-promotion. Cross-promotion has the potential for a big marketing payoff as it allows the members to extend their reach to each other’s followers’ base. This means that they will have the opportunity to share ideas and network with a vast range of people.

Access to Exclusive Deals

With our membership you have access to have exclusive deals available for our members, including discounts, promo codes and a rewards system. This provides an incentive for members to join our program.

EOCC Events

Hope to see you at our next event

Couldn’t make it to our Igniting Customer Interaction event? Do you want to continue to expand your networks through interacting with the yeg business community? Join us for our next event on June 22 to discuss business and community. Come out, be a part of a great networking experience and meet the incredible people that make up Edmonton’s business community!

Have never been to our events? Check out our event gallery and enjoy the rest of the photos from Igniting Customer Interaction on our Facebook page.

Get a feeling of how our mixers look like by checking the official after movie from our last event: